Terms & Conditions

These terms apply to Love U First coaching sessions and programmes.

Cancellation and rescheduling

Cancellation or rescheduling is available through self-service until at least 24 hours before the session start. Exactly 24 hours before is allowed. After that deadline, please contact us.

A timely cancelled session (at least 24 hours before start, including exactly 24 hours) retains its one non-expiring entitlement for rebooking. A late cancellation or no-show consumes that entitlement without replacement or refund, subject to mandatory legal rights. A prepaid session is never charged again.

Coaching

Coaching is not therapy, psychotherapy, or psychiatric treatment. You remain responsible for your wellbeing and decisions. Contact a doctor or emergency service in a crisis.

Statutory withdrawal

Consumers generally have 14 days to withdraw from an online purchase. Starting before that period ends requires a separate express request; where permitted by law, proportionate payment may be due for services already provided. Booking or attending a first session alone does not end the right. Mandatory rights always apply.

Crisis support

Love U First is not a crisis service and messages are not monitored as emergency channels. Call 112 in an emergency and contact your doctor or regional urgent service in a crisis. Livslinien is available daily 09:00–05:00 at 70 201 201.

Privacy and retention

Booking information is used to provide the session and calendar invitation. Name, email, and appointment time may be shared with Google Calendar/Meet. The planned archive is private and owner-only in Workspace Drive under louise@love-u-first.org and must not be shared to private Gmail. Stable client-ID folders use purchase/contract, session overview, notes/summaries and recordings. Only the actual paid Stripe receipt, accepted contract, actual session status/Meet link and explicitly mapped file links may be archived. Summaries require individual consent and actual content; no automatic AI or fabricated content is permitted. Purchased session credits do not expire. Actual recordings target deletion within 30 days, and notes, transcripts and consent-based summaries within 18 calendar months after the customer's latest actually-held session; statutory accounting records are retained as legally required. Permanent deletion means verified provider deletion, not trash or unlinking. The calendar account remains separate: deleting a calendar event is not material deletion. Scheduler and enforcement are inactive pending correct OAuth/root API verification and a synthetic canary. See the privacy policy.