Privacy policy
Controller
The Love U First Institute, Danish business registration (CVR) 32712851, represented by Louise Lai Wiinholt, Carl Bernhards Vej 17, 2.tv., 1817 Frederiksberg, Denmark. Contact: louise@love-u-first.org.
What information do we collect?
Depending on how you use the site, the code can receive name, email, phone, messages, booking and calendar details, quiz answers, newsletter subscription, payment and contract status, and client-portal intake, notes and survey information. Free text may reveal ADHD, autism or health information. Do not submit unnecessary health information in ordinary forms or Liv.
Purposes and legal bases
Purposes include responding to enquiries, administering bookings and coaching, payment, calendar invitations and agreed reminders, sending newsletters where chosen, and operating security and service functions. The specific legal basis for each purpose, including any special-category data, is currently UNKNOWN and must be established before final publication.
Recording, transcription and AI in coaching
External coaching notes, recordings, transcription and Gemini may reveal ADHD, autism or health information. Recording, transcription and AI processing each require a separate, voluntary, non-ticked yes/no consent. A no must not affect coaching, and consent is not a condition of coaching. The planned purpose is improving that customer's sessions. Consent version, time and any withdrawal must be recorded if the feature is later built; no such storage is implemented here.
Google Workspace and client archive – verified design
The planned client archive is a private, owner-only Workspace Drive archive under the verified account louise@love-u-first.org. It must not be shared to private Gmail. Each client must have a stable client ID and a fixed folder with the categories purchase/contract, session overview, notes/summaries and recordings. The archive may contain only the actual paid Stripe receipt and accepted contract, actual session status and Meet link, and summaries where the individual client has separately consented and the summary is based on actual content. No AI or fabricated content may be created automatically. Recording and transcript links may point only to explicitly mapped files. This is a verified design requirement, not evidence that archives or automation already exist.
Google Workspace Business Starter at louise@love-u-first.org is a planned coaching-AI environment with one active licence. The owner verified that Gemini conversation history follows the administrator setting of 18 months; this applies ONLY to Gemini history and is separate from Drive, Meet and the app. The scheduler and enforcement remain inactive until correct OAuth/root API verification and a synthetic canary have passed. The website Liv API, Anthropic and Gemini API are separate and are not covered by this Workspace description.
Providers and transfers
The code shows integrations or possible integrations including Stripe, Resend, Mailchimp, Google Calendar/Meet, Anthropic, Google Gemini and analytics/advertising. DPAs, roles, subprocessors, regions, international transfers and transfer mechanisms are UNKNOWN. The client archive must not be shared to private Gmail. The calendar account is separate from the Drive archive; deleting a calendar event is not material deletion. Nothing on this page should be read as a guarantee of location or protection.
Retention, access and security
The owner-approved retention rules are: actual recordings are deleted no later than 30 days after the session; notes, transcripts and consent-based summaries are deleted no later than 18 calendar months after the customer's latest actually-held session. Purchased session credits do not expire, and statutory accounting records are exempt and retained as legally required. Permanent deletion means provider deletion has been verified—not merely moving to trash, unlinking, or removing a link. These are owner targets, not evidence that deletion already occurs. The scheduler and enforcement are inactive until OAuth/root API and a synthetic canary are verified. The calendar account is separate, and deleting a calendar event is not material deletion. The complete process for backups, access, incidents and security remains UNKNOWN.
Your rights and enquiries
Optional feedback and testimonials
Feedback on a completed coaching programme is private by default. At most one invitation is prepared, 3 days after the final included, completed session, with no reminders. Private feedback is deleted 24 months after programme completion. Only Louise can access private feedback and moderation. A public testimonial requires separate, voluntary consent to the previewed text and chosen name/image display, followed by Louise's approval. Consent can be withdrawn in the client portal or by contacting louise@love-u-first.org. Public text and image are unpublished and deleted upon withdrawal; no copy is retained for consent documentation. The first review is required 24 months after consent, then annually; the testimonial is hidden until Louise approves it again.
Questions or requests may be sent to louise@love-u-first.org. The practical process for access, correction, deletion, restriction, objection and portability has not yet been established. Complaint information and supervisory authority details must be confirmed before publication.
Date and effective date have not been established.